Last updated October 16, 2026
Because most of what we make is made to order or to your measurements, our returns policy depends on what you bought. This page sets it out plainly.
Custom commissions (made to your size or design)
Custom pieces are made to the drawing you approve, so they cannot be returned because of a change of mind. If what we deliver does not match the approved drawing — wrong size, wrong material, a defect in our work — we will repair, remake or refund it. [CONFIRM] The advance paid covers design and material work already done; if you cancel after approving the drawing, the advance is not refundable. [CONFIRM] advance amount and cancellation terms.
Made-to-order shop products
[CONFIRM] You can cancel a made-to-order product for a full refund before we start making it. Once production has started, cancellation is not possible. [CONFIRM] the point at which production counts as started.
If a product arrives damaged or not as described, tell us within 48 hours of delivery with photos, and we will repair, replace or refund it. [CONFIRM] window.
Digital files
Digital files are delivered instantly and cannot be returned, so we do not offer refunds once a file has been downloaded. If a file is faulty — it will not open, or it does not contain what the listing describes — contact us and we will fix it or refund you.
How refunds are paid
Refunds go back to the original payment method within [CONFIRM] working days of approval.
How to request a return or refund
Email [email protected] or call 076071 24496 with your order number and photos if anything is damaged. We reply within [CONFIRM] working days.
Questions about this policy? Ask us.